Legal
Privacy Policy
This Privacy Policy explains how ROTO-ROOTER DEVELOPMENT COMPANY, operating under the KO7 working name, handles personal information when you visit the website, create an account, submit an enquiry, or subscribe to updates.
Updated 2026-09-11
1. Scope and controller
This policy applies to KO7 website and digital service interactions. ROTO-ROOTER DEVELOPMENT COMPANY determines why and how personal information is handled for these services, except where another agreement identifies a different role.
2. Information we collect
We may collect identifiers and contact details you provide, account credentials in protected form, organization and enquiry information, consent choices, subscription status, and technical records such as IP address, device and browser information, timestamps, request IDs, security events, and service interactions.
3. Sources of information
Information comes directly from you, from your use of the services, from security and operational logging, and from service providers acting on our instructions. Please avoid submitting special-category or other sensitive information unless explicitly requested through an appropriate protected channel.
4. How we use information
We use information to provide and secure accounts, respond to enquiries, manage subscriptions and consent, deliver requested communications, maintain service reliability, prevent abuse, understand service performance, meet legal obligations, and establish or defend legal claims. We do not describe illustrative website cases as information about real clients.
5. Legal bases
Depending on location and context, processing may rely on performing a contract or taking requested pre-contract steps, legitimate interests in operating and securing the service, compliance with law, or consent. Where processing relies on consent, you may withdraw it without affecting earlier lawful processing.
7. International handling
Providers and infrastructure may process information in more than one country. Where required, we use appropriate transfer mechanisms and safeguards, taking into account the information, destination, and service arrangement.
8. Retention
We retain personal information only as long as reasonably needed for the stated purpose, account or enquiry lifecycle, security, dispute handling, and legal obligations. Retention periods vary by record type; information is deleted, anonymized, or restricted when no longer required.
9. Security
We use technical and organizational measures intended to protect information, including access controls, secure transport, credential protection, logging, and operational review. No internet service can guarantee absolute security, so please use strong credentials and report suspected account compromise promptly.
10. Your choices and rights
Depending on applicable law, you may request access, correction, deletion, restriction, portability, or objection; withdraw consent; unsubscribe from marketing; or complain to a competent authority. We may need to verify identity and may retain information where the law permits or requires.
12. Children
The services are intended for professional and general audiences and are not directed to children who cannot lawfully consent in their jurisdiction. If you believe a child has provided information improperly, contact us so the situation can be reviewed.
13. Changes and contact
We may update this policy as services, providers, or legal requirements change. The updated date identifies the current version. For privacy questions or rights requests, contact the address shown on this page and describe your request without sending unnecessary sensitive information.